RIDING LESSON MAKEUP REQUESTS
We are glad to offer makeup lessons when possible (most other types of classes do not) but if we can, we want to.
We require 24 hours advance notice of an absence if a makeup riding lesson is requested.
This allows us to offer the reserved spot to another student as a potential makeup. Due to staffing limitations, we do not offer makeups for Pony Diaries or Mini Pony Adventures or holiday programs. Makeups are not available for same day cancellations or no shows. Makeups are offered within two weeks of the missed lesson. If the rider is not available at the makeup times offered, the lesson is forfeited.
In order to ensure we are appropriately responding to requests for makeups, please do not reply to an email from us (it can get lost in a thread) or text makeup requests (texts can go unnoticed at the ranch, and there is no way to appropriately track that each has been responded to in a timely manner).
ALL MAKEUP REQUESTS CAN BE SUBMITTED BELOW: